Shipping and Handling
Method of Payment
All items come in a gift box
Inspired by flea markets and antique shops in different cities, Dasshen is about taking on forms, textures and materials and playing around with them.
The most unusual objects can trigger ideas for a collection, such as a vintage tractor seat found at a farm in Upstate New York or a 1940’s portable heater discovered in a second hand store in Barcelona’s old quarter.
Dasshen is also about elegance and style, always looking at enhancing the natural sensuality of the body. For example, most Dasshen necklaces have a unique closure, highlighting the beauty of a woman’s neck.
Aiming for a timeless feel to the pieces, handcrafted with much care and attention to quality, Dasshen tries to never lose that playful touch.
How to care for your Dasshen Jewelry:
All Dasshen items are shipped in a gift box along with a plastic pouch. To keep your jewelry in pristine condition, please store your jewelry in the plastic pouch.
Most jewelry can be cleaned using a soft toothbrush and warm water. Some Dasshen Jewelry has a matte finish. Do not use polish cloth - it will ruin the matte finish. You can use any cream or liquid polish, such as Wright's Silver Cream, to brighten and clean silver, which can be purchased in most hard ware stores.
Store Jewelry separately to avoid scratches and keep away from heat and direct sunlight. Apply makeup, hairspray and perfume before putting on jewelry. Remove jewelry before doing strenuous activities or using household chemicals. Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage metals. Do not expose any leather pieces to water or any moisture directly.
Please contact us at firstname.lastname@example.org with any questions, remarks you may have. You can also join us on Facebook. We would love to hear from you.
Most items from Dasshen Jewelry are in stock unless noted otherwise. If the item is out of stock, an average of 1-2 weeks will be required for production in addition to shipping.
For all other requests, please email email@example.com.
SHIPPING AND HANDLING
We ship Worldwide. We have three fares, one for Switzerland, one for most European countries and another one for the rest of the world. You will be able to see the shipping cost of your order in the shopping cart page before you checkout. Please note that the following delivery times are estimated as international orders can potentially be delayed in customs.
Shipping for Switzerland is 6 EUR and takes approximately 2 business days.
Shipping for most European countries is 13 EUR and takes between 5 to 12 business days.
Orders will generally ship within 2 business days after receipt from our studio in Zurich for items that are in stock. For items that are out of stock, an additional 1-2 weeks will be required. All orders, both national and international are shipped via Swiss mail, through certified postage service. To inquire about other shipping options to be charged separately for items in stock, please feel free to contact us at firstname.lastname@example.org.
For international orders the customer may be required to pay the
tax and duties that possibly could occur with the shipment. Unfortunately,
Dasshen does not have information on customs and duties and we are not able to
estimate these charges for you, as they vary widely from country to country. International orders
are sent via Swiss mail.
METHOD OF PAYMENT
You can pay with credit and debit cards or PayPal. We currently accept Mastercard, Visa, American Express, Discover, and PayPal all via PayPal. You are not required to have a PayPal account to purchase from our store. If you do not have a PayPal account, you simply bypass the login by clicking "Don’t have a PayPal account?" tab.
If you need any help with your online payment, please contact us
If you are not satisfied with your purchase, please email us at email@example.com within 7 days of receipt of your item to obtain a Return Authorization Number. NO EXCHANGE OR STORE CREDIT WILL BE GRANTED WITHOUT A RETURN AUTHORIZATION NUMBER.
Please return the merchandise within 2 weeks from the date of receipt for both exchange and store credit with the Return Authorization Number. All items must be returned unused and in original packaging.
Initial shipping or return shipping and handling charges are non-refundable. Returns need to be well packaged and incurred for the full price of the item and shipped to the following address.
Attn: Nathalie Jaggi
We can not be responsible for packages returned to us using shipping methods that are not traceable.
You can expect the exchanged item to be shipped out of our atelier in Zurich within 2 business days (given that we have it in stock at that time) after receipt of your package with the original items. You can also expect to receive a notice of store credit for the items you returned within two weeks of the receipt of your package. Unfortunately, we will not be able to give exchange or store credit if the purchaser cannot be verified.
All merchandise designated as FINAL SALE are not returnable.
One of a kind and special orders are not eligible for exchange or credit.
If your jewelry is in need of repair, please email firstname.lastname@example.org and ship it to the following address.
Atnn: Nathalie Jaggi
For your protection, when shipping the item to us, please package it securely in a hard box. We cannot be responsible for packages returned to us using shipping methods that are not traceable.
Please include a letter describing the repairs to be made in detail, your return mailing address, your email address, and your phone number. Prior to beginning any work, we will contact you with an estimate of the cost and time needed to complete your repair.
ALL ITEMS COME IN A GIFT BOX.
Dasshen Jewelry is all handmade and produced in Barcelona and Zurich.
If you would like to stock / sell some Dasshen pieces in your shop, please contact us at email@example.com. Please list the pieces you are interested in and include your information and your shop’s website, if you have one.
We do not collect or store data about you. Online payments are
made through PayPal’s secure services, so none of your personal or financial
information is kept by us. Should you contact us via email, we will not divulge
your email address to anyone else and will not send you Dasshen emails unless
you request to receive our Newsletter.
If you have any comments or concerns about our terms and conditions, please feel free to contact us at firstname.lastname@example.org.
The Dasshen Team