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Q&A

Dasshen Jewelry

Customer Service

Contact

Item Availability

Shipping and Handling

Custom Charges

Method of Payment

Return Policy

Repairs

All items come in a gift box

Newsletter

Wholesale

Privacy

Comments

 

DASSHEN JEWELRY

 

Inspired by flea markets and antique shops in different cities, Dasshen is about taking on forms, textures and materials and playing around with them.

 

The most unusual objects can trigger ideas for a collection, such as a vintage tractor seat found at a farm in Upstate New York or a 1940’s portable heater discovered in a second hand store in Barcelona’s old quarter.

 

Dasshen is also about elegance and style, always looking at enhancing the natural sensuality of the body. For example, most Dasshen necklaces have a unique closure, highlighting the beauty of a woman’s neck.

 

Aiming for a timeless feel to the pieces, handcrafted with much care and attention to quality, Dasshen tries to never lose that playful touch.

 

CUSTOMER SERVICE


How to care for your Dasshen Jewelry:

All Dasshen items are shipped in a gift box along with a plastic pouch. To keep your jewelry in pristine condition, please store your jewelry in the plastic pouch.

Most jewelry can be cleaned using a soft toothbrush and warm water. Some Dasshen Jewelry has a matte finish. Do not use polish cloth - it will ruin the matte finish. You can use any cream or liquid polish, such as Wright's Silver Cream, to brighten and clean silver, which can be purchased in most hard ware stores.

Store Jewelry separately to avoid scratches and keep away from heat and direct sunlight. Apply makeup, hairspray and perfume before putting on jewelry. Remove jewelry before doing strenuous activities or using household chemicals. Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage metals. Do not expose any leather pieces to water or any moisture directly.

CONTACT 


Please contact us at
info@dasshen.com with any questions, remarks you may have. You can also join us on Facebook. We would love to hear from you.

ITEM AVAILABILITY 


Most items from Dasshen Jewelry are in stock unless noted otherwise. If the item is out of stock, an average of 1-2 weeks will be required for production in addition to shipping.

For all other requests, please email info@dasshen.com.

SHIPPING AND HANDLING

We ship Worldwide. We have three fares, one for Switzerland, one for most European countries and another one for the rest of the world. You will be able to see the shipping cost of your order in the shopping cart page before you checkout. Please note that the following delivery times are estimated as international orders can potentially be delayed in customs.

 

Shipping for Switzerland is 6 EUR and takes approximately 2 business days.

Shipping for most European countries is 13 EUR and takes between 5 to 12 business days.

Shipping for the rest of the world is 15 EUR and takes approximately one to two weeks.


Orders will generally ship within 2 business days after receipt from our studio in Zurich for items that are in stock. For items that are out of stock, an additional 1-2 weeks will be required. All orders, both national and international are shipped via Swiss mail, through certified postage service. To inquire about other shipping options to be charged separately for items in stock, please feel free to contact us at info@dasshen.com.

CUSTOM CHARGES 

For international orders the customer may be required to pay the tax and duties that possibly could occur with the shipment. Unfortunately, Dasshen does not have information on customs and duties and we are not able to estimate these charges for you, as they vary widely from country to country. International orders are sent via Swiss mail.

METHOD OF PAYMENT 


You can pay with credit and debit cards or PayPal. We currently accept Mastercard, Visa, American Express, Discover, and PayPal all via PayPal. You are not required to have a PayPal account to purchase from our store. If you do not have a PayPal account, you simply bypass the login by clicking "Don’t have a PayPal account?" tab.

 

If you need any help with your online payment, please contact us at info@dasshen.com.

RETURN POLICY 


If you are not satisfied with your purchase, please email us at
info@dasshen.com within 7 days of receipt of your item to obtain a Return Authorization Number. NO EXCHANGE OR STORE CREDIT WILL BE GRANTED WITHOUT A RETURN AUTHORIZATION NUMBER.

Please return the merchandise within 2 weeks from the date of receipt for both exchange and store credit with the Return Authorization Number. All items must be returned unused and in original packaging.

Initial shipping or return shipping and handling charges are non-refundable. Returns need to be well packaged and incurred for the full price of the item and shipped to the following address.

Dasshen Jewelry 
Attn: Nathalie Jaggi 
Pflanzschulstrasse 91
8004 Zürich

Switzerland

We can not be responsible for packages returned to us using shipping methods that are not traceable.

You can expect the exchanged item to be shipped out of our atelier in Zurich within 2 business days (given that we have it in stock at that time) after receipt of your package with the original items. You can also expect to receive a notice of store credit for the items you returned within two weeks of the receipt of your package. Unfortunately, we will not be able to give exchange or store credit if the purchaser cannot be verified.

All merchandise designated as FINAL SALE are not returnable.

One of a kind and special orders are not eligible for exchange or credit.


REPAIRS 


If your jewelry is in need of repair, please email 
info@dasshen.com and ship it to the following address.

Dasshen Jewelry 
Atnn: Nathalie Jaggi
Pflanzschulstrasse 91
8004 Zürich

Switzerland

For your protection, when shipping the item to us, please package it securely in a hard box. We cannot be responsible for packages returned to us using shipping methods that are not traceable.

Please include a letter describing the repairs to be made in detail, your return mailing address, your email address, and your phone number. Prior to beginning any work, we will contact you with an estimate of the cost and time needed to complete your repair.

ALL ITEMS COME IN A GIFT BOX.

Dasshen Jewelry is all handmade and produced in Barcelona and Zurich.

 

NEWSLETTER

 

New Dasshen pieces, events and press, are usually announced in our Newsletter and on our Facebook page. Join here if you want to receive our Newsletter and check out our Facebook page.

 

WHOLESALE

 

If you would like to stock / sell some Dasshen pieces in your shop, please contact us at info@dasshen.com. Please list the pieces you are interested in and include your information and your shop’s website, if you have one.

 

PRIVACY

 

We do not collect or store data about you. Online payments are made through PayPal’s secure services, so none of your personal or financial information is kept by us. Should you contact us via email, we will not divulge your email address to anyone else and will not send you Dasshen emails unless you request to receive our Newsletter.

COMMENTS 


If you have any comments or concerns about our terms and conditions, please feel free to contact us at info@dasshen.com.

Thank you, 
The Dasshen Team

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